Daniel Rodriguez × Sofia Pérez · $145K ARR

Exceptional discovery. Rep ran a textbook two-question diagnostic before opening the demo. Prospect self-sold on the routing feature at 22:00. One open concern (SSO) flagged for follow-up.
Sofia, appreciate the time. Walk me through your last quarter — what went well and what nearly fell over?
We had three peak weeks in February. Our routing system couldn't handle the dynamic reassignments and we ended up manually overriding...
Wait — if your system can re-route based on real-time capacity, that's exactly what we built around manually. That would have saved us 200 hours in February alone.
One thing I need to flag — our security team will ask about Okta integration. Do you support SSO and SCIM?
Let me loop in procurement — can you do Thursday next week?